For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: What is the minimum age to snorkel or dive with Pro Dive Magnetic Island?
A: A minimum age of 12 is required in order to SCUBA dive with us and recommended for snorkelling. For younger children please call us for more info. For under 18’s a waiver will need to be signed by a parent or Guardian.
Q: Are there Stingers in the water?
A: Marine Stingers may be present all year around, higher risk during November to April.
During Stinger Season we ensure all divers wear full length wetsuits or stinger suits for protection.
Q: What are the Reef Tax (EMC) and Mooring fee’s?
A: The Environmental Management Charge of $6.50 per person (inc. admin) is collected for entry into the GBR Marine Park.
A fee for the upkeep of the moorings at the Yongala of $13.55 is also charged
Daily fees include EMC, fuel levy, port fee and administration charges.
The current fee for the Great Barrier Reef and Palm Island Trip is $15.00 per person. The current fee for the SS Yongala is $25.00 per person. (Fees are subject to change without notice).
Q: Do I need a Doctor’s certificate?
A: Some medical conditions may require a doctor’s clearance prior to participation in scuba diving activities. If required, Doctor’s certificates must be obtained prior to course or trip commencement date and be valid within 12 months.
If you are certified and your health has changed since you completed your dive course, you may be required to provide a letter from your doctor stating that you are fit to dive – please request more information if this is the case.
If required, it is advisable to obtain a medical before coming to the island however Latitude 19 Health in Nelly Bay ph. 07 4778 5614 can supply them on appointment.
Q: How long after diving do I have to wait before I can fly?
A: Divers will not be able to fly or ascend over 300m for 24 hours after your final dive.
Q: How do I get to the Island?
A: Sea Link Ferry’s run frequently between Townsville and Magnetic Island. We can provide a pick up service from the ferry on request for boat trip passengers.
Pro Dive customers receive a discount on return ferry tickets. Please call us on 07 4778 5506 to book.
DIVE & SNORKEL TRIPS
Q: How big is the boat?
A: We have a 9m power boat. It is designed to get us to dive/snorkel sites quickly to maximise time spent at the reef or wreck. The ride can be bouncy and is therefore not suitable for small children or elderly passengers or anyone uncomfortable on smaller boats. The deck has a ‘wet deck’ and passengers are advised to only bring what is necessary as we will store belongings in the cabin area. There is a small marine toilet on board in the cabin.
Q: Should I take any sea sickness medication?
A: If you are prone to sea-sickness or unsure it is advisable to take seasickness tablets approx. half an hour before you board the vessel. If taking seasickness medication stay well hydrated to combat the effects of dehydration.
Q: Is food and drink provided?
A: Cold water is freely available throughout the trip. Morning tea including fruit, cake, hot drinks and soup are served on board during your surface interval.
Q: What should I bring?
A: Passengers are advised to only bring the bare minimum:
- Certification Card & Log Book (certified divers only)
- In winter – A windproof jacket or something warm to put on.
The boat has a large wet deck area and we have a small cabin space for towels and a dry box for valuables such as Cameras and phone. We also supply sunscreen and water. Valuables, bags and backpacks can be left securely at the shop.
Q: Can I come on my own or do I need a buddy?
A: All of our dives and snorkels are guided. If you are diving, we will also buddy you up on the day trying to match your skill level and experience.
Q: Do I need my dive certification card?
A: Either a certification card or app must be sighted by our Team on check-in. If you don’t have your dive card let us know in advance, we can check PADI or SSI divers with some basic info.
Other dive certifications – you MUST provide proof of your certification – there’s other way to check!
Q: Is Nitrox available?
A: Pro Dive is having a new Nitrox system installed and Nitrox is due to be available from October 2016 to Nitrox certified divers. If not certified, we offer $149 Nitrox courses to anyone who has a dive booking with us.
Q: I’m not certified can I still dive?
A: Introductory dives are offered for beginners and require no previous experience. It’s a great way to experience the Great Barrier Reef and try out scuba diving. One of our friendly and experienced Instructors will take you step by step through the whole exciting experience.
The minimum age is 12 years old and certain medical conditions may require a doctor’s certificate prior to diving.
Q: Do I need travel or medical insurance?
A: All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that covers:
• Trip Cancellation,
• Lost/damaged personal belongings or equipment, due to any reason,
• Evacuation and Medical cover for Scuba Diving
In a medical emergency, any evacuation, vessel relocation or medical expenses are the financial responsibility of that passenger.
Q: How can I cancel a Trip?
A: You can cancel by phone 07 4778 5506 or email firstname.lastname@example.org.
Where cancellation notification is received LESS THAN 72 hours prior to the booked event (exception: medical requirements – see full terms and conditions) bookings are non-refundable. For all event cancellations there is a $25 administration fee.
You are able to change your event start date free of charge where a minimum of 72hrs notification is given prior to booked event, however for all booking changes made within 72hrs of the booked event (unless otherwise stated) there will be a $25 charge per person (unless medical notification is received).
Q: What if the trip is cancelled due to bad weather?
A: If we cancel a trip due to bad weather a full refund will be made. We can advise on the forecast a few days in advance but a final decision will be made the day before.
SS YONGALA SPECIFIC
Q: What’s the minimum requirement to dive the SS Yongala?
A: Minimum age – 15 years
Open Water Certified – minimum of 10 dives (unless completing Advance Course with us)
Open Water Certified divers must be accompanied by a Dive Instructor at an additional charge of $25.
Advance divers will be guided by a Dive Master at no extra cost.
A Refresher is required for divers who have not dived within 6 months. We can usually conduct this the day prior to your dive, please call to discuss.
Q: Can my non-diving partner/friend come on the boat/go snorkelling?
A. Unfortunately we are unable to take non-divers to the Yongala. Snorkeling is not prohibitied as we moor in open ocean and there are often strong surface currents.
LEARN TO DIVE
Q: Do I need to be able to swim?
A: Yes. A 200m swim (no time limit, any stroke) and a 10-minute survival float is required to be completed to pass this course.
Q: How old do I need to be to Learn to Dive?
A: The minimum age for participants is 12 years old.
Q: Do I need a medical?
A: Before proceeding with your booking please complete the Dive Medical questionnaire. If you answer yes to any of the questions on this form, a medical from a diving doctor must be obtained before making a booking. In the case of a failed Dive Medical, there will be no refund within 7 days of the course beginning. If you do not present yourself on the day of the programme, there is no refund.
Q: When do I have to complete the Online Training?
A: Your eLearning must be completed in advance of the course. If you have not completed the eLearning prior to the start of the course you will not be allowed to participate in the course or program.
Q: What’s the difference between PADI & SSI?
A: SSI & PADI are the two largest certifying agencies in the world, both are governed by RSTC (Recreational Scuba Training Council) a world governing body and offer the same products. Both certifications are accepted worldwide by every dive operator regardless of that operator’s agency affiliation. i.e. a dive boat that is PADI affiliation will recognise a SSI diver and vice versa. Pro Dive Magnetic Island is affiliated with both agencies – prices are based on SSI courses.
Q: What is the cancellation and rescheduling policy?
A: Once you have booked a course or program, and you are unable to complete the course for any reason, there is no refund on any portion of the program. If you’d like to cancel your booking or transfer starting dates, a $100 transfer fee applies.
If you are late on any of the course days, you will not be allowed to join the group for the remainder of the course or program.
If you can complete only a portion of a course, the remainder of the programme will become subject to availability.
If you do not complete your course for any reason, you also become subject to availability. You have to wait until there is a space opening for you, or if you’d like to book a new date to finish the course or program, a $100 transfer fee applies.